Community Guidelines

Effective date: 8 October 2026 · Version 1.7

These Community Guidelines are part of our Terms of Service. They explain what's allowed when your hero is visible to other players, and what happens when someone breaks the rules. They're short on purpose — please read them.

What these Guidelines cover

Most of Kai-zo-ro is private: other players never see your quests or your quest history. They can only see a few things about you, and only if you create an account and use the social features:

your hero name — on leaderboards you've opted into, in friend lists and in friend requests;
your avatar and cosmetics, which you pick from the app's own fixed catalog;
your country, picked from a fixed list;
your level, score and streak;
the fact that you sent a friend request;
a quest you proposed, with your hero name on it — only after a person has reviewed and published it.

There are no messages, comments, bios or shared photos in Kai-zo-ro, so the rules below are about the things that do exist.

Hero names

Your hero name is the one thing you write that other players see, so it has to be fit for everyone, including 13-year-olds. Don't choose a name that:

contains slurs, hate speech, or attacks a person or group;
is sexual or violent;
impersonates someone else — a real person, a company or organisation, or Kai-zo-ro itself;
contains contact details, links, usernames for other services, or advertising;
is otherwise unlawful in the Czech Republic or the European Union.

Kai-zo-ro has no chat, so a name is the only thing someone could use to move a conversation somewhere else. That's why names with contact details, links or usernames for other apps (for example "snap: …", a phone number or a web address) are hidden from other players automatically.

This is the same rule as Section 6 of the Terms, written out in more detail.

Fair play

Leaderboards only mean something if everyone plays by the same rules. So:

don't cheat, and don't manipulate your score, your XP or your leaderboard position;
don't modify the app, its data or its network traffic to give yourself an advantage;
don't use bots, scripts or any other automation;
don't abuse the Kai-zo-ro API or try to get around its limits;
if you find a bug that gives you an advantage, report it instead of using it.

Right now, Kai-zo-ro's scoring largely trusts the app on your device. That makes cheating easier than it should be — it doesn't make it allowed. Manipulating your score breaks the Terms however easy it is, and it can cost you your leaderboard place or your account.

Quest proposals

Who can propose. There are two monthly Global leaderboards: one for Free players and one for Premium players. If you have Premium at any point during a month, you're on the Premium leaderboard for that whole month. A month's score is the XP your hero earns that month, as your app reports it when it syncs. When a month ends, the Top 25 of the Free leaderboard and the Top 50 of the Premium leaderboard can each propose one quest during the following month. There's no minimum score. If two players have the same score, whoever reached it first ranks higher. Months follow Coordinated Universal Time (UTC), so a month ends at 01:00 Prague time in winter and 02:00 in summer. To be on these leaderboards you need an account and "Show me on Global & Country" turned on. Players hidden for an impossible jump in XP, or suspended, can't propose. We check whether you can propose when you send your proposal; the app tells you when you can, with a notice under the bell icon.

What a good quest looks like. Something most people can do safely on their own, in a reasonable time, without spending money, special equipment or anyone else's involvement. Write it in English or Czech.

Never propose a quest that:

could hurt someone — heights, water, traffic, fire, extreme exercise, going without sleep;
involves fasting, dieting, supplements, medication, or any medical or mental-health advice;
involves alcohol, tobacco, vaping, drugs, gambling or anything else with an age limit;
asks you to meet, contact, follow or photograph strangers, or to share anyone's personal information;
involves trespassing, damaging anything, breaking rules at school or work, or anything else against the law;
requires spending money or buying something;
promotes a brand, business, channel or account — paid promotion is never allowed;
is sexual, violent or hateful, or is aimed at a person or group;
could reasonably be unsafe for a 13-year-old doing it alone.

If you're not sure whether a quest is okay, the answer is no. Also don't copy someone else's text, don't propose a quest that already exists, and don't put personal information, links or contact details in your quest — the app won't send a proposal with a link, an @username or a phone number in it.

Review. A person reads every proposal before anyone else can see it; nothing is ever published automatically. A proposal is an idea: if we publish it, we usually write the quest in our own words, keeping its goal, and we set its final difficulty and XP. We may also turn it down. There's no guaranteed time for a decision. If we turn it down, we'll email you why, and you can reply to contest it. While the month lasts you can send a new version, up to three proposals in all, but only one can wait for review at a time, and once one is published your right for that month is used.

After it's published. Your quest can appear among players' daily quests for at least one month — most likely longer — with your hero name shown as the player who proposed it. Players can report a published quest in the app, and we can remove it at any time if it breaks these rules or turns out to be unsafe. If you delete your account, the quest can stay, but your name is removed from it.

Rewards. Seeing your quest in the game, with your name on it, is the reward. You don't get XP or money when other players complete it.

Friend requests

Only send friend requests to people who'd want them. Don't send mass requests, and don't keep re-sending requests to someone who has declined or ignored them. If someone is bothering you, you don't need to wait for us: choose Block next to their request or their name in your Friends panel, or on their card on a leaderboard. A blocked player can't send you requests, and you won't see each other in your friend lists.

When a rule is broken

Three things happen automatically. When three different players report the same hero for an offensive name, or for threats or harassment, its name is hidden and shown as "Hero" followed by the last four characters of the player's friend code, and the app tells that player why. Reports for cheating or "something else" don't hide a name. A hero name that contains a word on our list of blocked words — for example a slur, a sexual term, or a name posing as the Kai-zo-ro team — or contact details, a link or a username for another app, is hidden the same way, without waiting for reports, and the app won't let you choose such a name in the first place. And if your XP goes up faster in one day than the game allows, you are hidden from the Global and Country leaderboards. Your friends still see you, and the app tells you why. An honest big jump, such as restoring a backup, can trigger this too, so being hidden is not a finding that you cheated.

No person decides any of these: they're a safety net that works while a person hasn't looked yet. If you think your name or your leaderboard place was hidden by mistake, email us and a person will check it and lift it if it was a mistake.

Beyond that, a person reviews reports and decides what to do. Depending on how serious the problem is, we may:

take no action;
reset a hero name: other players then see "Hero" and the last four characters of the friend code, and you can choose a new name after up to 30 days;
hide a player's leaderboard entry;
suspend an account for up to 90 days: you can keep playing and your progress is saved, but other players don't see you on the leaderboards or in their friend lists, and you can't send or accept friend requests. Blocking and reporting still work;
or, for serious or repeated breaches, end an account.

If we take action against your account, we'll tell you by email what we decided and why, and a suspension or a name reset also shows in the app with its end date. You can reply to that email to contest the decision, and we'll look at it again.

How to report

In the app, tap a hero on a leaderboard and choose Report on their card, or use Report next to a friend request or a friend in your Friends panel. Pick the reason that fits best — an offensive or impersonating name, cheating or an impossible score, threats, harassment or sharing contact details, or something else. Reports are reviewed by a person. If you report a threat or harassment, we'll email you what we decided. Reporting doesn't block anyone — if you want a player out of your way straight away, block them too.

To report a published community quest, open it and choose Report this quest, then pick the reason — it could hurt someone, it's against the law, offensive, copied, advertising, or something else. A report that a quest could hurt someone is looked at first.

You can also report by email to ascendhelps@gmail.com — for anything the in-app control doesn't cover. You don't need to be a player to do this: anyone can tell us about content in Kai-zo-ro they believe is unlawful. Please say which hero or content you mean (a friend code helps), what the problem is, and why you believe it breaks these Guidelines or the law.

Changes

If we make a material change to these Guidelines, we'll announce it in the app, along with the new effective date and version shown at the top of this page.